Politique d’expédition

1) Order Processing Time

  • Cut-off time: Orders placed before 12:00 PM Eastern Time (ET) start processing the same business day; after that, the next business day.
  • Handling time: Standard handling time is 1–2 business days. During peak sales/holidays, add +1–2 business days.
  • Weekends/Holidays: We don’t pack or ship on weekends or U.S. federal holidays.
  • Pre-orders/Backorders: If an item shows as pre-order/backorder, your order ships when all items are available (see Split Shipments below if you want the in-stock part shipped first).

2) Where We Ship

  • United States: All 50 states, including AK and HI (some service levels may not be available to AK/HI).
  • Canada: All provinces and territories. Remote areas may take longer or require a surcharge.
  • International: We ship to most countries. If your country isn’t offered at checkout, we can’t ship there right now.

3) Shipping Options & Estimated Transit Times

Actual options and prices appear at checkout based on your address, order value/weight, and carrier service levels available at the time.

Typical methods we offer:

  • USA (via USPS/UPS/FedEx/DHL): Free Standard (10–15 business days), plus paid Standard and Expedited/Priority. ETA: ~3–7 business days for expedited; ~10–15 business days for free standard.
  • Canada (via USPS/UPS/FedEx/DHL): Free Standard (10–15 business days), plus paid Standard and Expedited. ETA: ~5–12 business days for paid methods; ~10–15 business days for free standard.
  • International (via DHL/Postal/Express): Economy, Priority/Express. ETA: ~7–21+ business days depending on destination and customs.

Reality check: ETAs are estimates, not guarantees. Weather, customs, carrier backlogs, and remote locations can extend delivery.

4) Free Shipping

  • USA: Free Standard (10–15 business day) shipping on orders US$75 and up (after discounts, before tax). Faster paid methods are available at checkout.
  • Canada: Free Standard (10–15 business day) shipping is available at checkout on qualifying orders. Faster/expedited methods are available for a fee.
  • Exclusions: Oversize/heavy items, remote-area surcharges, and gift cards may be excluded. Free shipping applies to one shipment per order; split shipments may void free shipping on secondary parcels.

5) Rates & Currency

  • Prices and shipping rates are shown in US dollars (USD), our store currency. If you shop from outside the United States, checkout or your bank may display and charge an equivalent amount in your local currency.
  • Rates exclude duties/taxes unless explicitly noted. Shipping promotions do not apply retroactively and can’t be combined unless stated.

6) Tracking & Delivery

  • You’ll get a tracking email when your order ships (check spam/junk). Tracking may take up to 24 hours to update.
  • Delivery to multi-unit buildings: Carriers may deliver to a lobby/mailroom/concierge. That counts as delivery.
  • Signature requirements: We may require a signature for high-value orders at our discretion.
  • PO Boxes: Courier services can’t deliver to PO Boxes. Choose a postal option or provide a street address.

7) Address Changes & Order Edits

  • We move fast. After checkout there’s a small window to request changes. If the order has shipped, we can’t change the address.
  • If an intercept is possible, the carrier may charge a fee. You’re responsible for any redirect/intercept costs.

8) Undeliverable, Refused, or Unclaimed Packages

  • If a parcel returns to us as undeliverable/refused/unclaimed, we’ll refund product only minus: (a) original shipping, (b) return shipping/fees charged by the carrier, and (c) a 10% restocking fee.
  • We can re-ship on request; new shipping charges apply.

9) Lost, Stolen, or Damaged in Transit

  • Marked “Delivered” but not received:
    1. Wait 24 hours (carriers sometimes scan early).
    2. Check with neighbors, building staff, and any safe-drop locations.
    3. If still missing, contact us within 7 days of the delivery scan.
  • No movement / lost in transit: If tracking shows no movement for 7 days (domestic) / 14 days (international), contact us. We’ll start an investigation with the carrier.
  • Damaged items: Photograph the box, packing, and item within 48 hours of delivery and contact us.
  • Claims require your cooperation and may take 7–21 days. Replacements/refunds are issued after the carrier confirms loss/damage or at our discretion.
  • We’re not responsible for theft after delivery to the address provided. Consider choosing a method that requires a signature if porch theft is a risk in your area.

10) International Shipping, Duties & Taxes

  • Unless the checkout says otherwise, we ship international orders DAP (Delivered At Place): you pay any import duties, VAT/GST, and clearance fees when the parcel enters your country.
  • We don’t control these costs. Check your local customs website for estimates before ordering.
  • If you refuse a parcel due to duties/taxes, it will be treated as a refused package (see Section 8).
  • For certain countries we may offer prepaid duties/taxes (DDP) at checkout. If offered and selected, duties/taxes are collected upfront and there should be no additional import charges on delivery.

11) Split Shipments

  • By default we ship orders in one parcel. On request (or at our discretion) we may split an order. Additional shipping charges may apply unless otherwise stated.

12) Service Limitations

  • We may cancel orders that exceed carrier size/weight limits, ship to restricted destinations, or show a high risk of fraud. You’ll be notified and refunded if applicable.

13) Holiday & Peak-Season Delays

  • Carriers experience delays during sales events and November–January. Order early—ETAs are not guaranteed during peak periods.

14) Contact Us

This policy may change without notice. The version posted on malebasics.com at the time of your order applies.