Frequently Asked Questions
What size should I order?
Each brand can fit differently. Please check the size chart on the product page before choosing your size.
Can I exchange an item if it does not fit?
Eligible unworn, unlaundered items with original tags and packaging may be exchanged or returned for store credit within 30 days of delivery. Some items are final sale or not eligible for return or exchange. Please review our Customer Service page before sending anything back.
Can I get a credit card refund?
We do not issue credit card refunds. Eligible returns are processed as exchanges or store credit only.
Why does a selected size or color not add to my cart?
If a size or color does not add to the cart, that specific variant may be out of stock. Please choose another available option or contact customer service for help.
How discreet is the packaging?
Orders are shipped in plain bags or cardboard boxes without outside advertising.
Why is my discount code not working?
Discount codes cannot be combined with sitewide sales, selected promotions, or other coupon codes.
Why is free shipping not showing?
Free shipping, when available, applies only to eligible USA and Canada orders. Some sitewide sales and promotions exclude free shipping. Please review the current offer restrictions before checkout.
How long does order processing take?
MaleBasics, MOB Eroticwear, Dngeon, Oceanico, C-IN2, Cut 4 Men, and Joe Snyder items usually process within 24 to 48 business hours. Other brands may ship from third-party warehouses and usually process within 3 to 5 business days.
How long does international shipping take?
International orders can take 15 to 30 business days after processing. Tracking may take 5 to 7 business days to begin updating depending on the shipping method and destination.
What if my order says delivered but I did not receive it?
Please contact the carrier with your tracking number first, then email customerservice@malebasics.com with the carrier response so we can help review the situation.