Returns & Replacement
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| You can return unworn and unlaundered items within 30 days of delivery. | Please make sure all tags and packaging are intact. | No returns or exchanges will be accepted in Thongs, G-stings or Jock Straps. | We DO NOT issue credit card refunds - only exchanges and store credits. | We will process your return or exchange within 3 weeks and notify you once we have done so. | All clearance items are final sales and are not returnable. |
*Please note that Malebasics Corp., at our own discretion, may refuse any return if it does not meet the Return guidelines. We will then return to you the item you sent us initially.
Return / Exchange Shipping Fees
You are responsible for return shipping fees.
If you are exchanging an item, standard shipping fees will apply.
In the unlikely event that you receive damaged goods or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping, if it is a result of our mistake.
How to Return or Exchange Your Purchase
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| Replace the item in the original brand packaging. | If the item was shipped to you in a box, please return it to us in a box. Preferably in the original box. | To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured, and traceable method (such as UPS, FedEx, Certified mail, or another method). | There is no return or exchange number. Please use the order number that was sent to you and include your information when you are returning or exchanging the item. |
Questions?Call Customer Care: 1877 344 4604 Address: |
Return Fees (if applicable):
Orders returned to a wrong address and subsequently forwarded to us are subject to a 20% Fee if a return is accepted.
Providing an incorrect address to avoid shipping charges. Please make sure to choose your country and mailing information correctly, fee will be applied to all misleading addresses.
Customs and Duty
Shipments outside the United States may be subject to Customs clearance charges or import duty. Malebasics Corp. does not set these charges and cannot control whether your package will be subject to such fees.
Sales Restrictions
*Coupons and promos cannot be combined
- Some sales will not offer Free Shipping, reward points can not be used with additional sales, and reward points can not be earned when used
- Malebasics Corp. reserves the right to honor any promotion
- OFFER EXCLUDES THE FOLLOWING: FREE SHIPPING OVER 50 promotion.
- Some promotions or sales do not include the category "sale" as they already have a big discount from the original price
Free Shipping, when available, only applies to USA and Canada Orders.
Right to Cancel Errors / Mistakes
* The Site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the Site, including without limitation rates, fees, or availability applicable to your transaction
* Malebasics Corp. and its sites assume no responsibility or liability for such errors, inaccuracies, or omissions
* Malebasics Corp. and its sites shall have the right not to honor prices or information affected by such errors, inaccuracies, or omissions
* Malebasics Corp. and its sites shall have the right to make changes, corrections, cancellations, and/or improvements to such information or pricing based on such information at any time, including after confirmation of an order.