Malebasics
MaleBasics Neon Jock New Colors
Product Description
Size Chart
MaleBasics® Underwear Size Chart
Take a measurement tape and make sure your posture is straight, without holding in or pushing out your stomach. Locate the bones on the right and left side of the abdomen.
For MaleBasics, measure approximately 5 inches under the belly button. Use the table below to find the right size based on your waist.
Waist Size
| Size | Waist (inches) | Waist (cm) |
|---|---|---|
| S | 30 – 32 | 76 – 81 |
| M | 33 – 35 | 81 – 86 |
| L | 36 – 38 | 86 – 91 |
| XL | 39 – 42 | 91 – 96 |
| 2XL | 43 – 46 | 96 – 101 |
| 3XL | 47 – 50 | 107 – 117 |
BRIEFS
Cover your entire backside and package and leave the upper thigh exposed.
BOXER BRIEFS
With a moderate rise, they cover about 1/3 of your thigh.
TRUNKS
A trunk cut is a hybrid of a brief and boxer brief.
JOCKS
Jocks offer frontal support but lack fabric to cover the derriere.
PERFORMANCE UNDERWEAR
Made of moisture-wicking microfiber ideal for athletic activities.
F.A.Q.
HOW DO I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Contact us immediately at customerservice@malebasics.com with your order number and new shipping address. We can update addresses before items ship. Once shipped, we cannot redirect packages. Include your order number (starts with MB or 1500) and complete new address in your email.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?
Check your spam/junk folder first.If not found, email us atcustomerservice@malebasics.comwith your payment details (last 4 digits of card, payment amount, date). We'll verify your order status within 24 hours. Orders show as "pending" in your bank but may take 1-2 hours to appear in our system.
INTERNATIONAL SHIPPING & TRACKING ISSUES
We ship internationally via UPS with 15-45 day delivery. Some packages transfer to your local postal service (like Canada Post) for final delivery. Import duties and taxes are customer responsibility. If tracking stops updating, contact your local postal service with the tracking number.
Common Countries: Canada (transfers to Canada Post), Netherlands (local postal service), UK (Royal Mail)
WHAT'S YOUR SIZE GUIDE? DO ITEMS RUN TRUE TO SIZE?
Most items runtrue to size. Check our detailed size chart on each product page. Measure your waist at the narrowest point for best fit.Size exchanges available within 30 days(customer pays return shipping). For borderline measurements, size up for comfort.
HOW DO I RETURN OR EXCHANGE ITEMS?
Email customerservice@malebasics.com to start a return. Items must have original tags and be unused. Customer pays return shipping unless item is defective. 30-day return window from delivery date. Include order number and reason for return.
Return Process:
- Email us for return authorization
- Ship back with original packaging
- Refund processed within 5-7 days after we receive items
HOW LONG DOES SHIPPING TAKE?
Domestic (USA): 3-7 business days
International: 15-45 business days via UPS
Processing Time: 1-2 business days before shipping
Orders placed Friday-Sunday ship the following Monday. You'll receive tracking information once your order ships.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Venmo
- Buy Now, Pay Later options (where available)
ARE YOU LOCATED IN THE USA?
Yes,Malebasics is located in Miami, Florida, USA.All orders ship from our Florida warehouse. International customers may need to complete payment compliance forms depending on their bank requirements.
HOW DO I CHECK IF AN ITEM IS IN STOCK?
Stock levels show on each product page. If an item shows "Out of Stock," join our restock notifications by entering your email. Popular items restock regularly. For specific color/size availability, emailcustomerservice@malebasics.com.
CAN I MAKE CHANGES TO MY ORDER AFTER IT'S BEEN PLACED?
Within 1 hour:Emailcustomerservice@malebasics.comimmediately with your order number
After 1 hour:Changes may not be possible if order is already processing
Shipping address changes:Contact us ASAP - possible before shipping
Item changes:May require canceling and reordering